At Nobivaro™, customer satisfaction is very important to us.
If something isn’t right with your order, we are here to help resolve the issue.

This policy explains how returns, refunds, and product issues are handled.

1. Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must meet the following conditions:

• The product must be unused and in its original condition
• All original packaging must be included
• The item must not show signs of wear or damage caused after delivery
• Proof of purchase or order confirmation must be provided

Items that do not meet these conditions may not be eligible for return.

2. Requesting a Return

Before sending any item back, you must first contact our support team.

Please email us at:

service@nobivaro.com

Include the following information:

• Your order number
• The item you wish to return
• The reason for the return
• Photos if the item is damaged or incorrect

If your request is approved, we will provide instructions on how to proceed with the return.

Important:
Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully when it arrives.

If you receive a product that is:

• Damaged during shipping
• Defective
• Different from what you ordered

Contact us within 72 hours of delivery so we can review the issue and provide a solution.

Depending on the situation, we may offer:

• A replacement item
• A partial refund
• A full refund

4. Items Not Eligible for Return

Certain products cannot be returned unless they arrive damaged or defective.

These may include:

• Items that have been used or altered
• Products returned without original packaging
• Items returned without proof of purchase
• Clearance or final sale items
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

At this time, we do not process direct exchanges.

If you would like a different item, we recommend:

1. Requesting a return for the original item

2. Placing a new order for the product you prefer

This helps ensure faster processing.

6. EU Consumer Cancellation Rights

For orders delivered to countries within the European Union, customers have the right to cancel or return their purchase within 14 days of receiving the item.

To qualify under this regulation:

• The product must remain unused
• All original packaging must be included
• Proof of purchase must be provided

This right applies regardless of our standard 30-day return policy.

7. Refund Processing

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

• The refund will be issued to the original payment method
• Processing typically takes 5–10 business days

Please note that your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact Information

If you have questions about returns or refunds, please reach out to us:

Road Runner Souvenir Inc.
3250 F St #52
San Diego, CA 92102
United States

Phone: (619) 232-1060
Email: service@nobivaro.com